Before ordering parts, please have your serial number ready. We understand that this is not always readily available, however it is necessary information. As there are many different models available, it is important to us that you get the correct part for your composting toilet. The serial number – located on the back of the composting unit, or on the top right-hand cover of your owner’s manual – is the best way for our customer service team to ensure this. Without the serial number, it is possible that the parts you order will not be the ones you need to complete your repairs in a timely manner.
If you have this information, please click this link to proceed to our webstore to order. If you need assistance, please call our toll-free customer service number, 1 888 341 0782, option 4, or send us a message using our Customer Service contact form.